FAQ
Frequently Asked Questions
What is v2merge?
v2merge is a free cloud storage service where you can upload your files, store them securely, and share them with others using generated links. Our platform offers:
- Secure file storage with end-to-end encryption
- Easy sharing with customizable link settings
- Cross-platform access from any device
- File versioning and recovery options
How secure is my data on v2merge?
We use industry-standard AES-256 encryption for all files at rest and TLS 1.3 for data in transit. All files are stored redundantly across multiple secure data centers.
Is there a file size limit for uploads?
Free accounts can upload files up to 2GB. Premium accounts enjoy up to 10GB per file. For larger files, consider using our desktop application which supports resumable uploads.
Where can I read about your rules?
Our terms of service and acceptable use policy are available in the following locations:
- Terms of Service: Found in the footer of every page
- Acceptable Use Policy: Accessible from your account dashboard
- Copyright Guidelines: Available in our help center
What content restrictions apply?
We prohibit illegal content, copyrighted material without permission, malware, and content that violates our community guidelines. All files are scanned automatically upon upload.
How are violations handled?
Files violating our policies are immediately removed. Repeat offenders may have their accounts suspended or terminated. We comply with all DMCA takedown requests within 24 hours.
Does your site use only one language?
Currently, v2merge is available in multiple languages. You can switch between languages at any time using the language selector in the top navigation.
Which languages are supported?
We currently support English, Spanish, French, German, and Japanese. More languages will be added based on user demand.
How can I request a new language?
Contact our support team with language requests. If we receive enough requests for a particular language, we'll prioritize its implementation.
Is the translation automatic?
Interface translations are human-translated and regularly updated. File names and content are not translated automatically.
How and where can I sign up?
Signing up for v2merge is quick and easy:
- Click the "Sign Up" button in the top-right corner
- Enter your email address and create a password
- Verify your email through the link we send you
- Complete your profile information (optional)
Is there a mobile app?
Yes! We have iOS and Android apps available in their respective app stores. You can sign up directly through the mobile apps as well.
Can I use social media to sign up?
Currently, we support sign up via Google, Facebook, and Apple accounts. More options may be added in the future.
What security measures can I use with my account?
We offer multiple security features to protect your account:
- Two-factor authentication (2FA) via SMS or authenticator apps
- Password strength requirements and expiration policies
- Login notifications and device management
- End-to-end encryption for sensitive files
- Automatic logout after periods of inactivity
How do I enable two-factor authentication?
Go to Account Settings > Security > Two-Factor Authentication. Follow the prompts to set up either SMS-based or app-based 2FA.
What should I do if I suspect unauthorized access?
Immediately change your password, revoke active sessions from the security settings page, and contact our support team for further assistance.
How can I contact you?
We offer several ways to contact our support team:
- Email: [email protected] (response within 24 hours)
- Help Center: help.v2merge.com with comprehensive guides
- Community Forum: community.v2merge.com for peer support
- Live Chat: Available to premium users during business hours
What information should I include when contacting support?
Please include your account email, a detailed description of your issue, steps to reproduce the problem, and any relevant screenshots or error messages.
Do you offer phone support?
Phone support is available for enterprise customers. All other users can reach us through the channels listed above.